Support and Contact Policy

Support Features

At fxbotexperts.com, we are committed to providing robust support services to ensure a seamless user experience. Our support options include:

• Live Chat Support: Users can access live chat support during the timeframes listed on our website. This feature provides real-time assistance for resolving immediate technical issues, account-related questions, and general inquiries. Live chat is a quick and efficient way to connect with our support team, ensuring timely resolutions to your concerns.
• Email Support: If live chat is unavailable during your preferred timeframe, you can contact us via email at info@fxbotexperts.com. Our email support team is highly trained to address your inquiries with professionalism and attention to detail, ensuring you receive the assistance you need promptly.
• Scope of Support: Our support services are specifically designed to assist with technical and account-related issues. Please note that we do not provide financial advice or trading strategy guidance, as outlined in our Disclaimer.

Response Times

We are dedicated to providing timely responses to all support inquiries:

• Standard Response Time: Our team aims to respond to all queries within 24 hours. Many issues are resolved sooner during regular business hours.
• Weekend and Public Holiday Delays: While we strive for consistent response times, there may be occasional delays during weekends or public holidays. We appreciate your understanding as we work to address your concerns promptly.

Contact Information

• Live Chat Availability: Check the availability of live chat support directly on fxbotexperts.com, where the timeframes are clearly listed. Live chat provides instant support during active hours. For issues outside these timeframes, we recommend reaching out via email.
• Email Support: For any support inquiries, feedback, or suggestions, you can email us at info@fxbotexperts.com. Our support team monitors emails regularly to ensure prompt and effective assistance.

Additional Information

• Clear Communication: When reaching out to our support team, please provide detailed information about your issue to help us assist you effectively. Including relevant screenshots, error messages, or account details can expedite the resolution process.
• Commitment to Excellence: At fxbotexperts.com, we take pride in offering reliable and user-friendly support. Our team is dedicated to ensuring your concerns are resolved professionally and efficiently.

For additional resources, visit the FAQ section on our website, which addresses common questions and provides step-by-step guidance. We are here to help!